Covid 19 UPDATE
Minimising the risk of Covid-19 when we re-open our doors on 4th July.
We have a dedicated team keeping up to date with any changes to government guidelines; this guide is subject to change to ensure your safety whilst being committed to delivering the experience you have become accustomed to at 27.
The welfare of our guests and team at 27 has always been our priority. We are currently working extremely hard, so when you are able to visit us again, you can do this feeling assured that we have in place all the precautions to minimise the spread of Covid-19 and keep you and your loved ones safe.
We have adapted hotel operations focussing on hygiene, sanitisation and social distancing, underpinned by supervision to ensure your safety and that of our teams is our number one priority. We are currently re-training our teams to work within government guidelines whilst still offering the excellent levels of service so we can get back to doing what we do best, welcoming you again from 4th July.
You can book your stay online at www.27theterrace.co.uk or by calling our reservations team 01736 797450.
The following procedures are for your peace of mind prior to your stay however, our guest relations team will be happy to talk to you if you have any further concerns or questions.
We politely request that if you are displaying any symptoms of Covid-19 that you call us to postpone your stay. These include; A high temperature, a new and persistent cough and loss of taste and smell. Find out more.
Arrival & check-in
We politely request that if you are displaying any symptoms of Covid-19 that you do not enter the hotel. These include; A high temperature, a new and persistent cough and a loss of taste and smell. Find out more.
Customers are requested to contact the hotel 15 minutes prior to arrival to ensure our meet and greet team are on hand to assist with your arrival and check-in, please be aware check-in is from 3.00 pm till 6pm.
Hand sanitising stations will be provided at all entry and exits, customers will be required to sanitise before entering the hotel.
Our check-in process has been streamlined to allow for a fast and reduced-contact experience.
All surfaces, screens, door handles and equipment will be regularly cleaned and sanitised throughout the day.
If you have any special requirements, please let us know before you arrive so we can make the necessary preparations with everybody’s safety in mind.
We have heightened and enhanced our cleaning procedures to include extensive cleaning of shared surfaces throughout the day
We have set up hand sanitising stations throughout the hotel for you to use and we politely ask you use these when entering the hotel.
When walking through the hotel we will ask that you please use your discretion and consideration by keeping a social distance of a minimum of 2 meters between yourself and other guests.
New government guidelines advise us to require you to wear a face mask in the public areas of the guest house. This is not required when seated for or consuming food or drinks.
Bedrooms & Bathrooms
Every guest bedroom and en-suite will be fully sanitised before each stay and sealed to ensure no contamination occurs prior to your arrival.
Fabric items such as mattresses, pillows, cushions, carpet, chairs and other furniture are sprayed with an approved sanitising solution, which is effective in killing Covid-19 but otherwise harmless to you and us.
All surfaces are thoroughly wiped down and cleaned prior to your arrival.
Linens, towels and robes are professionally washed on high heat, with added sanitisation. All consumables are replaced before each stay.
All printed material has been removed from your room to avoid cross-contamination.
Our housekeeping teams undergo strict sanitisation prior to starting work and will wear the appropriate PPE during cleaning.
Daily servicing by our housekeeping team will only be available upon request, please let us know if you require this service, rooms will need to be vacant, windows open for ventilation and personal items including toiletries stowed away.
Food & drink
Breakfasts will be a mixture of socially distanced tables in our dining room, and in room tables for our garden rooms. For the garden rooms breakfast will be delivered to your door. We will be using disposable menus
At present buffets are not permitted in accordance with government guidelines so all Breakfasts will be plated
To maintain the social distancing guidelines, we will not be offering drinks at the bar instead, we have put a fully stocked mini bar in your room
We ask that guests who are staying with us use the bathrooms in their bedrooms.
Hand sanitising stations will be set up at the entry and exit points to use and should be used every time you enter or exit dining areas.
Latest check out will now be 10:30 am, this allows our housekeeping team to have enough time to deep clean and ventilate all our rooms before the arrival of new guests.
If you would prefer to pay the balance of your stay over the phone before your arrival, please call us on 01736 797450. If you cannot reach us over the phone you can email us at [email protected].